Emails been sent from Linexium.com (Resolved)
  • Priority - High
  • Affecting System - Emails

  • Hello Linexium Members,

     

    We are writing to inform you of recent emails that have been sent around to your client emails from linexium.com, we are not aware how they are doing this, although we can re assure you that all your details, and emails have been hidden from our staff database until this is all sorted.

    Thanks for your co-operation and we will re assure that during the current crisis we are working hard to get this all sorted immediately!

     

    Ben Y,

    Support Manager,

    ben@linexium.com

  • Date - 07/30/2020 03:58
  • Last Updated - 07/30/2020 12:05
Core Network Maintenance (Resolved)
  • Priority - High
  • Affecting System - VPS Hosting

  • Dear Client,

     

    We will be performing essential network and server hardware maintenance during the time periods of 10:00 AM and 12:00 PM (British Standard Time) on Saturday 18th July. This is so we can introduce necessary extra capacity to our Core Network connectivity between our Wolverhampton and London Data Centres, with the additional capacity exceeding 10Gbps+. There may be brief dropouts or packet loss experienced on the following select services for up to 10 minutes at a time. This only applies to services that are not hosted in our Newcastle or Manchester data centres:

     

    • A percentage of Linux VPS Hosting Services (Some of these nodes will be rebooted, which may last up to 10 minutes. Please ensure all work is saved on your servers, in order to prevent data loss) 
    • A percentage of Windows VPS Servers (Some of these nodes will be rebooted, which may last up to 10 minutes. Please ensure all work is saved on your servers, in order to prevent data loss)
    • Some Website Hosting Infrastructure (we only anticipate connectivity loss for up to 5 minutes)
    • Colocation in any of our London or Wolverhampton Data Centres (we only anticipate connectivity loss for up to 5 minutes)

     

    We’re doing this work to bring some amazing new expansion to your services. Please do not hesitate to get in touch with us, if you have any questions

  • Date - 07/18/2020 00:51 - 07/30/2020 12:05
  • Last Updated - 07/18/2020 00:53
Server Outage (Resolved)
  • Priority - Critical

  • [Report 3/22/2020 - 12:48SMT] [Reported & Open]
    We have received a report that our Game Panel Server has been taken offline for an unknown reason. Bot The Game Panel and SVR1 are effected at this time. We will update you as we have more information come in.

    [Update 3/22/2020 - 12:57] [Closed]
    Service has been restored, the main server hub housing our servers has crashed, no data was effected.

  • Date - 03/22/2020 19:45
  • Last Updated - 03/22/2020 19:59
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